About the Role

Nykaa Fashion is looking for a Platform Operations Manager to drive seamless execution and optimization of our ecommerce platform operations. This role will be critical in ensuring smooth product lifecycle management, catalog accuracy, platform hygiene, and cross-functional coordination to deliver a best-in-class customer and seller experience.

Key Responsibilities

1. Process Excellence & Automation

Identify gaps in current workflows and drive process improvements

Collaborate with tech teams to build and enhance tools, dashboards, and automation

Improve operational efficiency and reduce turnaround times

2. Platform Performance Monitoring

Track key metrics such as product live rate, catalog error rates, SLA adherence, and listing timelines

Analyze trends and derive insights to improve platform health

Drive initiatives to improve customer experience through better content and availability

3. Cross-functional Collaboration

Partner with Category, Supply Chain, Tech, and Customer Experience teams

Ensure alignment on launches, campaigns, and platform readiness

Act as a bridge between business and technology teams

4. Issue Resolution & Governance

Proactively identify and resolve platform-related issues

Establish SOPs and governance frameworks for consistent execution

Ensure adherence to platform policies and standards

Qualifications & Experience

47 years of experience in ecommerce operations, platform operations

Strong understanding of ecommerce workflows

Experience working with marketplaces or fashion ecommerce platforms preferred

Analytical mindset with strong problem-solving skills

Excellent stakeholder management and communication skills

Ability to thrive in a fast-paced, high-growth environment

Preferred Skills

Familiarity with tools like Excel

Experience in process automation and workflow optimization

Prior exposure to fashion or lifestyle ecommerce